Refund Policy

Last updated September 17, 2026.

14-day refund

If you are not satisfied with a report for any reason, email [SUPPORT EMAIL] from the address on your order within 14 days of purchase and we will refund the full amount of that order. No reason is required. Refunds are issued to the original payment method within 2 business days of your request, and your bank or card issuer may take additional days to post it.

What a refund covers

A refund covers the order named in your request, including any add-ons bought with it. A refunded order's reports are removed from your account. Because reports are digital goods delivered instantly, there is nothing to return.

Limits

To keep the guarantee open to everyone, we reserve the right to decline refunds where we reasonably believe the policy is being abused, for example repeated purchase-and-refund cycles on the same or closely similar birth details, refund requests after a chargeback has been filed, or accounts that breach our Terms. We also do not refund for reasons caused by incorrect birth details you entered; use the free correction instead, available within 7 days of purchase from your account.

Chargebacks

Please contact us before disputing a charge with your bank. We refund quickly, and a chargeback filed without contacting us may result in the account being closed.

Corrections instead of refunds

If you entered the wrong birth time, date or city, you can correct it once within 7 days of purchase from your account and all reports on that order are rebuilt for free.

This policy forms part of our Terms of Service. Questions: [SUPPORT EMAIL].